Delivery information

Tracking/Status of an order
To check the status and/or track an order click here

Delivery
In the UK smaller value items are sent by first class delivery and courier for more expensive items. For worldwide delivery products are sent by international air mail. Expensive or heavy items are sent out by Fedex.

Country	Sent by Royalmail	Sent By Fedex
United Kingdom	1 - 2 days	NA
Western Europe	3 days	2 days
Eastern Europe	5 to 7 days	3 days
USA and Canada	5 to 10 days	2 days
All other countries	5 to 10 days	2 to 8 days

8/8/2006 - We have noticed that deliveries to Mexico and Brazil are taking over a month for delivery. Please use Fedex for fast delivery to these countries.

Refunds, replacements and cancellations
If you are not satisfied with a product you can obtain a refund up to 60 days after purchase. We will refund everything accept the cost to return the item to us. If you recieve a damaged product we will be happy to send you out a replacement provided the damaged one is returned to us. An order can be canceled up to the point of dispatch. A small fee may apply for restocking and processing costs.

Is it safe to order online?
We have put together a little page together to explaining why it safer to order online.
click here to to view the page

How can I pay?
Either by Credit / Debit card or by cheque if you are a schools, colleges, universities, large companies or goverment organisations

If you want to pay by cheque, add items to the 'basket' as if you about to place an order online. On the basket page (titled 'Your Shopping Basket') there is a help section at the bottom, click on the link that says 'Click here for a printable form'.

Do you accept cheques?
We do not accept personal cheques (from 1/10/2006). However we still accept cheques from schools, colleges, universities, large companies or goverment organisations (including the military).

Does my credit/debit card allow me to purchase products in a different currency?
Almost all cards now allow you to purchase products in a different currency. If your card is one of the few that does not support it, the transaction will simply fail.

Will the card company charge me to convert to another currency?
Sometimes they do, but in most cases this is less than 1%. If unsure check with your card company/bank first.

How much will this cost me in dollars or other currencies?
See http://www.xe.net/ucc/ for current exchange rates.

When will the credit/debit card be charged?
The credit card is charged as soon as the order is placed. In the UK this is normal, however US customers will be used to being charged after dispatch. Unfortunately the current credit card system used does not allow a date when the credit card is charged. However most orders go out the same or next working day. If something is out of stock we will let you know.

Where do I make payments to? (If by cheque)
"Brightfusion Ltd"
11 The Hazels
Abbeymead
Gloucester
GL4 5WN

Are local taxes prepaid?
Taxes maybe added at the point of import of some countries. In general any products sent within the EU will have no extra charges. The price it says on the website is the price you pay.

Can I buy over the phone?
We prefer that you buy online because it ensures the correctness of your address and order, its also quicker for us to process. You can still pay by cheque (proceed as normal and click the print option on the basket page). If you want to phone us you can find our details on the contact page.

Home - Basket - Delivery - About - Contact - Terms - Wholesale