Shipping and Tracking

Tracking/Status of an order To check the status and/or track an order click here
When will my order dispatch? Orders are normally dispatched within 1 working day. Orders placed in the early afternoon are usually dispatched that day (95% of the time). However we DO NOT guarantee same day dispatch. If you need something really quickly phone/email us to confirm it will be dispatched that day.
How is it delivered? Generally we will give you 2 delivery options whenever we can.

UK:
Landmark Global (cheaper tracked service)
or DPD (fully tracked, timed service)

USA:
Landmark Global (arrives by USPS)
FedEx (fully tracked + super quick)

EU:
Landmark Global (arrives by various couriers)
FedEx (fully tracked + super quick)

Everywhere else:
Landmark Global (cheaper tracked service)
FedEx (fully tracked + super quick)
How long does it take to get to me? Last dates to order for Christmas delivery
(The times below are what we recommend.)

Country Posting Method Last posting day
United Kingdom DPD Courier 22nd December (early AM)
United Kingdom 1st Class recorded
(standard option)
Tuesday 20th December
Western Europe Airmail Monday 14th December
As suggested by Royal Mail
Eastern Europe, USA and Canada Airmail Friday 9th December
recommended by us
All other countries Airmail Friday 2nd December

**  FEDEX OPTIONS  **
USA Fedex (AM) 19th December (9am GMT),
should be possible if ordered later but at own risk

Normally only takes 1 days east coast, 2-3 days west coast
Rest of the world Fedex (AM) 19th December,
should be possible if ordered later but at own risk

Note: Our Fedex option can deliver parcels much later. Fedex items to the USA only takes two working days.

Country DPD Landmark Global Fedex
United Kingdom 1 day 2 - 5 days † -
France - 3 - 10 days 2 days
Western Europe - 3 days 2 days
Eastern Europe - 5 - 7 days 3 days
USA (East Coast) - 5 - 10 days † 1 day
USA (rest) and Canada - 5 - 10 days † 2 - 3 days
All other countries - 5 - 10 days † 2 - 8 days
Note: Times are in business days
† average
Are there any problem countries? We have noticed that deliveries to some countries can be VERY slow. These countries are Mexico, Brazil, Spain, Portugal, Chile, Peru. Some parcels are delivered quickly other times they can take over a month for delivery. We don't know why but this is the case. We Strongly suggest using FedEx for these countries.

Deliverues to Russia are troublesome for most couriers. We have special options for Russia.

Please use Fedex for fast delivery to these countries.

Payment and Ordering

Refunds, replacements and cancellations click here to view more detail information
Is it safe to order online? It is. We have put together a little page together to explaining why it safer to order online. click here to view the page
How can I pay? You can pay with a Credit / Debit card, Paypal, bitcoins or by European payments (Giropay, SOFORT, eps and iDEAL). If you ordering from a school, college, university, large company or government organisation will still accept cheques. Where possible please order online, as this will be much faster.

If you want to pay by cheque, add items to the 'basket' as if you about to place an order online. On the basket page (titled 'Your Shopping Basket') there is a help section at the bottom, click on the link that says 'Click here for a printable form'.
Do you accept cheques? We do not accept personal cheques (from 1/10/2006). However we still accept cheques from schools, colleges, universities, large companies or government organisations (including the military).
Does my credit/debit card let me to purchase in a different currency? Almost all cards now allow you to purchase products in a different currency/currency. If the transaction fails phone your bank and ask them to approve the transaction. The phone number is usually on the back of the card.
Will the card company charge me to convert to another currency? Sometimes they do, but in most cases this is less than 1%. If unsure check with your card company/bank first.
How much will this cost me in dollars or other currencies? On the basket page you have the option of viewing the prices in a number of currencies. Exchange rates are provided by http://coinmill.com/ Actual card exchange MAY vary fractionally as VISA and Mastercard use their own exchange. The difference is small if any.
When will the credit/debit card be charged? The credit card is charged as soon as the order is placed. In the UK this is normal, however US customers will be used to being charged after dispatch. Unfortunately the current credit card system used does not allow a date when the credit card is charged. However most orders go out the same or next working day. If something is out of stock we will let you know.
Are local taxes prepaid? Taxes may be added at the point of import of some countries. In general any products sent within the EU will have no extra charges. The price it says on the website is the price you pay.